FAQ

1. What makes The Cliquot Candle Company unique?

Our candles are crafted from upcycled champagne bottles, combining luxury with sustainability. Each candle is handcrafted, ensuring a unique product that adds elegance to any space while reducing environmental waste.

2. What materials are used in your candles?
We use premium soy wax and high-quality fragrance oils. Our candles are poured into repurposed champagne bottles, reflecting our commitment to eco-friendly luxury.

3. How long do your candles burn?
Our candles have an average burn time of 40-60 hours, depending on size and usage.

4. How can I repurpose the bottle after the candle is finished?
Once your candle has burned down, the bottle can be cleaned and repurposed as a vase, decorative piece, or storage container.

5. Do you offer custom or bulk orders?
Yes, we do! Please contact us for custom orders or bulk inquiries, and we’ll be happy to assist you.

6. How do I care for my candle?
For the best burn, trim the wick to 1/4 inch before each use. Allow the wax to melt to the edges of the container during the first burn to prevent tunneling. You can also see our full candle care section on the about us page. 

7. What shipping options are available?
We offer standard and express shipping options. All orders are carefully packaged to ensure they arrive in perfect condition.

8. Do you ship internationally?
Yes, we can ship to select international locations. Shipping rates and delivery times vary depending on the destination. Please send us a message to confirm if your location is eligible for international shipping.

9. What is your return policy?
We accept returns within 30 days of purchase if the product is damaged upon arrival. Please contact our customer service for assistance with returns.

10. How can I contact customer support?
You can reach us via email at jana@cliquot.com.au or through the contact form on our website.